Return Policy

At Ambassador LTD, we want you to be completely satisfied with your purchase. If you're not entirely happy with your purchase, we're here to help.

14-Day Return Policy

You have 14 days after receiving your item to send it back for a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Starting a Return

To start a return, please contact us at  07456 767334. If your return is accepted, we'll send you a return label, along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted. Additionally, please be aware that we do not offer free return shipping labels; the customer is responsible for the return shipping costs, which is £3.99 for UK orders. International return charges will be borne by the customer.

Damages and Issues

Please inspect your order upon reception and contact us immediately (on the same day of delivery) if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right for you.

Exceptions / Non-Returnable Items

Please note that certain items may not be eligible for return. Final sale items, clearance items, or end-of-season styles are considered final sales, and therefore cannot be returned or exchanged. No returns or exchanges are allowed for final sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund to your account.

Order Cancellation

A 2% fee will be charged for any cancellation of orders.

If you have any further questions about our return policy, feel free to contact us at info@ambassador.uk.com.

Thank you for shopping with Ambassador LTD!